I am proud to be a part of the history of St Gemma’s and proud that I can give amazing care to patients and their families. The reputation is widely known and I’ve been able to contribute to this over four years.
I work with a fantastic team of people who all strive to give the best possible care we can. We go above and beyond to make the patient’s experience as good as it can be.
We all come across patients and families who we build up a relationship with and that can affect us emotionally. We support each other through the tough times, are a shoulder to cry on and we are there to have a laugh with. We understand each other as we experience the same emotions.
This job is very rewarding as a team of caring colleagues we all have the same goals, to give the best at a time when it is most needed.
We have provided afternoon tea, sent anniversary flowers to a patient’s wife when he couldn’t get out. We decorate rooms when it’s a milestone birthday. Colleagues have made cards and bunting and planned celebrations.
A lady was admiring one of my pens and the next day I brought her one in. She was tearful, happy tears. She said it made her feel like she was still a person who mattered, despite being poorly in the Hospice.