Coronavirus: Retail Team FAQs
Information last updated 26/03/2020 at 3:50pm
Frequently Asked Questions
We welcome questions from retail staff and will be continually adding them to this page. If you have any questions that have not already been covered on this page or in official government advice, please send an email.
Why did we decide to temporarily close our chain of charity shops?
After careful consideration, and in line with the government recommendations to strengthen social distancing measures, the Hospice made the difficult decision to temporarily close all our charity shops from the end of normal trading on Saturday 21 March.
When will they reopen?
We’re not sure. We will only reopen when it is safe to do so, based on government advice. Many shops are in the same situation and we are monitoring the situation on an ongoing basis. The Head of Retail or Area Managers will keep you updated.
Why was I told to stay at home?
When the shops closed, we may have asked you to stay at home until further notice. This is because we are reviewing what jobs may be safe to do over the coming weeks and months. There are a number of staff across the Hospice who are at home. Some are working from home, some are being set up to do so. Others do not have the type of work or the facility to work remotely. We are currently looking at the next steps for all Hospice staff.
I've been sent home as my shop is closed, am I being paid?
All staff are being paid and are classed as available for work, so they can be called upon if we need them.
What happens if my shop is closed for a few weeks or months?
We are currently looking at ways we may be able to continue trading in some capacity during this interim period, such as running our online shops and sourcing suitable items for sale. We are also looking at how we can use the opportunity to plan and prepare for trading later in the year. As soon as we have assessed our options, we will be in touch.
Can I work elsewhere in the Hospice?
All staff are being paid and are therefore classed as available for work, so you may be called upon if we need you. The Hospice has a range of essential services; these are not limited only to clinical care, but include those activities required for our short- and long-term business continuity.
We are developing a redeployment plan and some staff may be retrained as needed to undertake alternative roles in our essential services.
For the latest information and guidance on the coronavirus you can visit:
Thank you for your understanding.