Our aim is to provide the best possible service to everyone who has contact with us. This may be within the In-Patient Unit, our Out-Patient services, in patients’ homes or care homes, in our shops or at our fundraising events.
We continually look for ways of improving the way we work. You are in the best position to judge how we are doing and we certainly need you to tell us when we get it wrong. When mistakes do happen we are committed to acknowledging them, apologising and putting things right for the future quickly and effectively. We are also pleased to receive letters of praise for our staff and volunteers, and for the service they provide.
You can make a complaint about an area of our work by writing to the Chief Executive. The freepost address to do this is: Chief Executive, Freepost RTJT-UBBS-GGZR, St Gemma’s Hospice, 329 Harrogate Road, Leeds LS17 6QD. Alternatively you can contact us as follows:
If you require help or support in making complaints we can provide it to you. Someone else can also make a complaint on your behalf, with your consent.