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Course Content
This study day is designed to enhance confidence and skills when engaging in difficult conversations with patients/residents/clients and family/carers about end-of-life care. This is an opportunity to explore some key communication skills and consider how to manage different situations and potential reactions to these. (Assistive & Registration levels, NHSE 2025).
The study day includes:
- Key challenges and barriers in end-of-life conversations
- Effective communication skills and evidence-based models
- Empathy and seeking to understand
- How to use these skills in situations that are difficult and challenging
- Simulated patient learning experience
- Self care.
Eligibility Criteria
This study day is ideal for registered health and social care professionals who are band 4 and 5 (or equivalent), who want to enhance their knowledge and skills in palliative and end of life care.
Dates & Key Information
Dates
Thursday 16/04/26 – Classroom at St Gemma’s Hospice, Leeds
Tuesday 03/11/26 – Virtual via Zoom
Session Features:
- Safe, respectful learning environment
- Video analysis and feedback
- Interactive group exercises, case scenario-based discussions, and simulation exercises
- Mapped to NHSE core capabilities (Assistive & Registration levels, NHSE 2025).
- End of session reflective exercise
- Link to resources.
Facilitators
Helan Mullan & Jane Chatterjee, Lecturer in Palliative Care
Cost
£160 per person
(Funded places are available for colleagues in Leeds Community Healthcare and Leeds Primary Care Teams)