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Course Content
Effective communication at the end of life is essential to providing compassionate, person-centred care. This session equips you with the tools and confidence to navigate sensitive conversations with empathy and clarity.
What You’ll Learn:
- Key challenges and barriers in end-of-life conversations
- Facilitative communication skills to support individuals and their families
- How to respond to emotional cues and difficult questions
- Using a model for ‘breaking bad news’
- Managing distress, denial, and anger
- Maintaining your own wellbeing.
Eligibility Criteria
This course is ideal for anyone working in health, social care, education, or community roles who would like to build their foundation knowledge and confidence within this area of practice. Suitable for both support staff and qualified professionals.
Session Features
- Safe, respectful online learning environment
- Practical Skills: A Communication Skills Toolkit
- Video analysis and feedback
- Interactive group exercises and case scenario based discussions
- End of session reflective exercise
- Link to resources.