What Makes St Gemma’s Outstanding?
St Gemma’s Hopsice has been awarded the top rating of ‘outstanding’ following a recent unannounced inspection by the Care Quality Commission. We couldn’t have done this without our staff, all of whom work tirelessly and compassionately to make our services what they are.
“They go the extra mile… the joy of these Outstanding services is that it demonstrates truly excellent care can be provided and does make a real difference to people’s lives.” (CQC on what makes a service outstanding)
All of the feedback detailed in the report from the Care Quality Commission came from patients, their family members and other members of the team. The visit was unannounced and there was no obligation to provide positive feedback. This gives us a true snapshot of a regular day at St Gemma’s and a real opportunity to celebrate our staff that go the extra mile!
We truly appreciate our patients and their families taking the time to provide feedback and are honoured to share what you said:
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